Refunds
Unfortunately, we do not offer refunds, but exchanges are available under certain conditions. We appreciate your understanding. Please contact us at [email protected].
Exchanges
We do not accept returns. To be eligible for an exchange, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. To initiate a return or exchange, you can contact us at [email protected].
Please note that returns for exchanges must be sent to the following address: 13352 Canopy Grove Dr 52 203, Tampa, FL 33625
If your return or exchange is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions about exchanges at [email protected].
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards. Damages and Problems: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right. Quality Guarantee: We certify the authenticity of the gold. We are not responsible for any damage that occurs after purchase. Maintenance is the customer’s responsibility.