1. Materials & Quality
Yes. All our jewelry is made of real, genuine gold, carefully selected to guarantee quality, durability, and elegance. We do not use plating, gold-plated materials, or imitation materials.
Each piece is crafted from genuine gold (10K, 14K, or 18K, depending on the design), ensuring its resistance to daily wear and maintaining its value and shine over time.
Furthermore, our jewelry undergoes rigorous quality control to guarantee it meets market standards. Buying from us means investing in an authentic, reliable piece made to last.
2. Shipping & Delivery
Shipping with USPS and FedEx (3 to 4 days): To ensure the integrity and security of your order, we recommend picking it up at the USPS or FedEx office nearest to your address. This way, we can ensure that only you will be picking it up. We can modify this upon request, but we recommend picking it up at the nearest USPS or FedEx office.
Orders are shipped only on business days. Business days are Monday through Saturday.
Shipping Options
Each shipping method has its own restrictions and costs, which will be applied to your order. At checkout, you will be asked to select a shipping method for your product(s). Before finalizing your order, the total shipping costs will be calculated automatically.
Shipping within the United States
✓ Partnered with USPS or FedEx; price varies depending on the product cost, between $25 and $65
3. Returns & Exchanges
Refunds
Unfortunately, we do not offer refunds, but exchanges are available under certain conditions. We appreciate your understanding. Please contact us at [email protected].
Exchanges
We do not accept returns. To be eligible for an exchange, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. To initiate a return or exchange, you can contact us at [email protected].
Please note that returns for exchanges must be sent to the following address: 13352 Canopy Grove Dr 52 203, Tampa, FL 33625
If your return or exchange is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions about exchanges at [email protected].
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards. Damages and Problems: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right. Quality Guarantee: We certify the authenticity of the gold. We are not responsible for any damage that occurs after purchase. Maintenance is the customer’s responsibility.
4. Gifting
Q: Does the jewelry come in a gift box?
A: Yes! Every order arrives in our signature Rose Golden Co. packaging, perfect for gifting or storing your pieces safely.